Predictive dialer software has several types, and one of them is an auto dialer. Auto dialers have various forms, allowing them to perform different functions. However, they have a common denominator—they all automatically call telephone numbers. An auto dialer comes in handy if the goal is to save time dialing or if a company finds it inefficient or impractical to allocate staff for the sole purpose of dialing the telephone numbers of customers or prospects.
The chances that callers reach a real people instead of just voice mails is increased due to some of the features that auto dialers offer. For instance, they use call analytics to dial new numbers. Auto dialers are useful tools for a company’s sales team or department. These also work perfectly for hospitality and healthcare sectors, and even when dealing with emergencies.
Read on to learn more about auto dialers and why they’re essential for businesses.
What Does An Auto Dialer Do?
An auto dialer accelerates and automates the process of dialing telephone numbers. This automated system dials phone numbers automatically and can do it with minimal or even without any human intervention. Usually used at call centers, auto dialers connect the call recipient directly to an interactive voice response (IVR) service until the call is transferred from your agents to your internal staff or the external third-party system. The advantage of these systems is that you don’t have to have an expensive call center infrastructure to install and manage them. All you need is a phone system and some of the advanced predictive dialer software.
Auto dialer systems are easy to install and use, and there’s no need for any programming knowledge or experience on the part of the user. They require only the access codes to enable them to connect to the IVR service. With the right kind of technology, it’s possible to get rid of the agents and the customer support personnel. Furthermore, these systems are highly efficient as they dial numbers automatically, while you sit back and watch the telemarketer take their toll. This is the reason why most telemarketers choose to work with auto dialers to increase call efficiency.
Auto dialing systems can be used by any individual, firm, organization, or even the government. They’re one of the most cost-effective and time-saving techniques, plus they help in cutting down call charges. The reason for this is that auto dialing systems save a lot of time.
Auto Dialing Types
The following are the different types of auto dialers:
1. Preview Dialer
A preview dialer offers an additional service to call center agents to decide whether they wish to field a particular call. It’s very useful for salesmen who don’t want to waste time on a call that doesn’t have enough information that will allow them to handle the call properly. It gives them a chance to check the lead and verify its credibility. For example, prior to connecting, call information is delivered through the preview dialog. This will allow sales professionals to know more about the call before they speak to the person on the phone and ask about their interest in your products and services.
2. Voice Broadcasting
Voice broadcasting is one of the newest advertising methods on the market, and it’s proving to be quite lucrative. The voice broadcasting service allows you to use a pre-recorded message in an auto dialer system, and once you have done this, you have your choice of how many times you want it to repeat. The good thing is that with today’s systems, they allow you to configure the message you want to broadcast so that it doesn’t get interrupted.
Using a voice broadcasting auto dialer system is also very cost-effective. If you’ve just started a new business or you’re running a small company, this can give you a great advantage. This method allows you to use a pre-recorded message in a service without overspending, yet you can increase your customer base very quickly. When you’re doing this, you can also add value to your customers and get more profits in return.
3. Progressive Dialer
A progressive dialer is an auto dialer that automatically dials a pre-configured list of phone numbers and automatically connects to agents. The agents are, typically, sales personnel or customer service representatives. A progressive dialer can be used for sales purposes. It can be used for telemarketing purposes to identify prospects or customers.
4. Predictive Dialer
Businesses use predictive dialer services to manage their database and dial calls for their clients. Out of all of the automated dialer models available to companies, predictive dialing is the most popular. A predictive dialer decides whether or not to connect a certain call depending on the success of reaching an individual. It allows call centers to develop a more efficient and high-volume telephone service, which, in turn, leads to more revenues.
Using predictive dialing services makes it easier to reach out to customers who are already on the database and to reduce the number of calls that are left unanswered. With a predictive dialer system, the presence of call roadblocks, such as busy signals and voicemails, will result in an automatically terminated call. When you combine both these things, your company can get better results and generate more revenues from your existing customers.
Top Benefits That An Auto Dialer Brings To Businesses
Here’s how auto dialers help businesses:
1. Generates More Leads
An auto dialer is a type of software that will help you get good quality leads, which your telemarketing campaigns can target. When you choose this type of software, the chances of generating sales are very high because there’ll be a good response from people. You can use the leads that have been generated and convert them into sales. This is one of the most effective ways to win customers over the phone and increase sales.
2. Reduces Call Drops
Rather than just random calls from a list, auto dialers adopt a specific call strategy that’s based on predefined parameters. That’s how the software improves the contact strategies of businesses. The dialing process of a business or a call center becomes more intelligent with the help of automated dialer software because it connects the telemarketing agents or sales professionals only to the answered calls.
3. Increases Agent Talk Time
Many call centers and small to medium businesses have used manual dialing in the past. It’s their only way to call various prospects. Nowadays, more and more organizations are moving to auto dialers because of their ability to increase efficiency and productivity. With the help of an auto dialer software or system, sales professionals or telemarketing agents will have increased talk time with customers on the phone.
4. Maximizes Customer Connects
Telecom costs can be reduced with the help of a proactive auto dialer. As a result, end productivity of a sales department experiences an overall increase. Auto dialer systems today use smarter algorithms, which means a greater number of connections for your business that can be converted into more potential sales. The smart dialing solution that an auto dialer offers ensures that agents of your business or company can reach the maximum number of prospective clients or customers from your list without wasting so much time.
5. Custom Messaging Features
An auto dialer software also allows businesses to leave or send a pre-recorded message to a list of contacts automatically. If your voicemail drops, you can also send a personalized message via email or text-to-speech using an auto dialer. As a result, you can cut down call time spent in your company by a third. Your sales team can also avoid wasting time waiting for people to answer their phones.
6. Real-Time Reporting
One of the best things about auto dialers is that they can provide custom reports. These reports can help you and your sales team understand real-time statistics based on calls made to and by your company. These allow you to identify any issues present in your calls, giving you a chance to improve wherever necessary. The user-friendly interface that an auto dialer provides gives you metrics that are based on real-time reports. Managers will also find auto dialers very useful when it comes to overseeing the performance of agents since the software also stores call recordings that can be accessed anytime.
Final Thoughts
Overall, auto dialing systems are used by businesses worldwide to improve their call centers’ outbound dialing process. In today’s world, it’s essential to connect with customers and prospects at a fast pace. Ensuring that your sales team has the best tool for reaching out to your customer base and prospect list successfully means arming them with an auto dialer that brings the different benefits discussed above.
There are so many benefits of using an auto dialer for your marketing campaign. You should know that if you want to get more people to join your list and even buy products from you, then, you need to make sure that your sales department has access to this type of service. With the right setup, this can be very advantageous for you.
An important thing to consider when you’re looking into using an auto dialer is the amount of time that you’re spending or want to spend on making sales calls. Most dealers can give you an unlimited number of sales calls within an hour. If you need to do a lot of telemarketing campaigns throughout the day, then, this can be an advantage to you.
