If you have a small or large business, you dedicate every minute to your company’s growth. This is where an affordable and professional way to manage communications happens to be a lifesaver. Virtual number services have already replaced a traditional phone line. What makes them so popular? How can they help your business succeed? Let’s try to answer these questions in the article below.
What is a virtual phone number?
Traditional phones are turning into a thing of the past, being replaced by virtual phones. Meanwhile, a virtual phone number is basically a VoIP (Voice over Internet Protocol) phone technology that transfers your voice into online data before sending it to the person on the other end. No wires and plugs are required because all calls are processed through the internet. Now that most people have internet access, the given technology makes a lot of sense.
With a virtual phone number, you can use your phone as usual. But your number will now exist in the data sphere, without depending on a phone line or a device.
5 key advantages of a virtual phone number for small businesses
The popularity of virtual phone numbers keeps demonstrating a growing trend. Small and large businesses have already enjoyed the positive features of this technology. Here are some main benefits to mention:
1. No need for a separate phone
Instead of having one phone with a separate phone number, you can use a virtual phone number and send calls and text messages that come to that number to numerous destinations at the same time. You just need to arrange the technical moment first. Just imagine how much time and money can be saved for business or different types and sizes.
2. Take calls from anywhere
An online business has a certain level of freedom when it comes to its operations. It doesn’t have to be attached to a table or a phone. With a virtual number, it can take calls from your mobile regardless of its location.
Integrating a virtual phone system means the optimization of business communication through call forwarding and call recording. This benefit is extremely useful if you outsource some of your work. So you can hire the best employees regardless of their location.
3. Flexibility in directing calls
As your business expands, you need to keep your communication capabilities adjusted to the current work volume. This can hardly be possible with traditional phone systems due to high money and time resources. With a virtual phone number, there is no need to establish phone lines.
Having a virtual number makes it possible to call your employees wherever they are. Even if one of your team is not in the office, the call can reach their smartphone. Every client will see your main business number, not the smartphone of your employee.
4. Track your marketing
When running an online business, you have to make extra efforts to explore your target audience. What is the average time duration of their calls? What are the demographic characteristics of your customers? The answers to these questions help you deliver on-spot services.
By using virtual phone technology, you will get access to your customers’ needs and wants. Just think about what kind of valuable information can be extracted from a detailed call analytics report.
5. Get value-added features
A virtual phone number has a wide range of advanced features to benefit from. Some of them include:
- Sending and receiving text messages
- Using a voicemail service
- Recording calls
- Making local and international calls
- Switching on an auto attendant, etc.
If you need more than one phone number, you can get some extensions in order to keep one main phone number approaching many other people. All of these features will improve the experience for your team and your customers.
Conclusion
A virtual phone number has become a popular solution for small and large businesses that try to keep their resources optimized. Through effective communication, they need less time and funds to understand their customers. Moreover, they can do it in any location across the world. By using a virtual phone system, you can speed up your sales and increase overall revenue.
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