One of the latest factors determining the success of a company is Customer experience or CX. In the past, it…
Human resources is the most important part of any successful business. The crucial role that HR plays, internally as well…
A lot of businesses are trying to be more eco-friendly and conserve energy. This is both good PR and good…
Smart companies understand the importance of customer service. They know that great customer service is a key driver of customer…
When working in customer service, you won’t be dealing only with different types of customers in sales situations. The bulk…