Intro Dealing with product returns and refunds can pose a challenge for companies, as it involves navigating through obstacles to…
Customer service trends are changing faster than ever, and what worked last year might feel ancient by the time the…
Customer service is not just about fixing problems; it's a strategic function that impacts customer retention and brand reputation. A staggering…
What is tech disruption? Tech disruption takes place with new business models, services, products, or processes. It supports the status…
Market analysis is very important and needs to be practiced by every type of business. A struggling customer base is…
For a healthy body, prevention is better than cure. For a healthy business, retention is better than acquisition. As an…
Starting a business is hard work. You need to develop a product or service that customers want and will pay…
Weathering a storm is a necessity for every business. One has to know the smart money moves to increase sales…
Design Thinking, what is it? Design thinking is a unique approach to helping businesses understand, identify, and address plague business issues…
Performance management software is a great way for businesses to get a better understanding of how their employees are performing…