Customer Insights

The Customer Service Implications Of Conversation Analytics

Customer expectations for personalized, efficient service are higher than ever. Meeting these expectations often requires not just skilled representatives but…

4 days ago

Understanding And Predicting Revenue Trends In Business

You pour your heart into your product, hustle around the clock, and dream big about conquering the market. But somewhere…

11 months ago

Top 15 Customer Feedback Questions to Improve Your Business

Introduction No one would have been in business if there were no customers. We must, therefore, pay attention to customer…

2 years ago

Why Understanding Your Customer Should be Part of Your Market Data

Market data analysis is a very important aspect of building and making a business grow. This technique uses all available…

7 years ago