Several issues like unorganized claims denial management, undertrained insurance agents and missing documents are quite common. These are considered to be the main reasons for impacting medical claims processing and management among health insurance firms. This might cause payment denial thus taking lot of time to resolve. Those assigned to carry out the billing process might not have proper training. The reason is they are busy with the latest healthcare delivery reforms that focus on bundled payment models and population health management. In such cases, customer retention becomes a major challenge.
As companies get to know about their untrained billing staff, there arises a genuine need to enhance their knowledge especially on medical documentation. Agents should be trained to fill out accurately and more efficiently the forms. Deadlines and promises are also to be kept. Doing so ensures providing customers with pleasant service experience.
5 ways to enhance Claims Management System
When healthcare revenue cycle is concerned, solutions are viable as to how claims management process can be streamlined for payers. Revenue cycle specialists seek constantly new strategies that can help combat reducing rates in value-based purchasing and claims reimbursement. But trying to cut cost and streamlining efficiency in modern healthcare system is a tough task to accomplish.
Tips to follow to improve claims management process
1. Train agents properly to file error-free Claims:
Besides introducing workflow automation, all agents should be provided with regular training. When onboarding new patients and processing claims, insurance firms tend to follow certain rules. Some payers tend to use chart notes to establish primary care relationship. Others are found to use them for follow-up care and avail non-standard treatment. Hence, the team that is responsible to manage medical billing needs to be well- trained. Training program should educate them to access patient quickly and interpret filing protocols.
2. Preserve/refresh patient data:
The best way to derive the very best coverage limits is to have accurate patient data. When processing Medicare billing, the patient’s age and job profile should be accounted for. Besides the patients’ policy deductibles and numbers, also should be weighed other factors like accuracy of policy number and billing address. Patient number is also to be validated with third-party insurer held payer records. Accurate information maintained ensures customer retention.
Quality Control measures:
Quality should be analyzed periodically as it helps providers to focus more on important productive tasks. In case, claims keeping keep on returning, then providing quality, uninterrupted healthcare service can pose to be a major problem. This will affect business growth Hence, errors should be identified and avoided to prevent claims denial. Also cash flow health should be monitored. When managing payment records adhere to standard accounting conventions.
Streamline Claims Denial Management:
You need to develop a structured plan to manage claims denial. By imparting regular training to your claims management agents, denial rate is likely to reduce significantly. This is irrespective of whether you handle medical coding and billing in-house or outsource them. Backtracking coding techniques can help medical practices to improve claims processing efficiency. Workflow automation should also be encouraged.
Investigate faulty claims:
Do account follow-ups to tackle improperly processed claims. Investing aging account related dues help reveal incoordination problems faced by patients and insurers. Few key questions do require proper solutions. Is billing/coding partner serious about speed and meeting deadline? Can patients comprehend statements? Are billing errors related to negligence? Faulty accounts when analyzed more frequently help optimize overall business performance.
Thus, following the above tips can help enhance Claims Management System and improve customer satisfaction and business prospects.